BATTER'S BOX
PRIVACY POLICY — DRAFT · Batter's Box · JRG Enterprises, LLC · [Effective Date]
This document is in draft form and under legal review; the current version applies until an updated version is posted here.
1. What We Collect
Account information: name, email address, phone number (collected at signup or checkout), agency/team affiliation, and login credentials (passwords are stored hashed, never in plain text).
Payment information: handled by our payment processor (Stripe); we never see or store full card numbers.
Session Recordings: the Service records your practice sessions — your typed inputs, your voice inputs when you use the microphone features, the full transcripts of your practice conversations (your lines and the AI client's lines), coaching scores and feedback, lessons and objections you practice, and custom objections you type in. By accepting the Terms & Conditions, you consent to this recording and to our use of these recordings as described below.
Usage data: sign-in times, session counts, browser type, and similar technical logs.
2. What We Do NOT Want You to Enter
Batter's Box is for practice. Do not enter real clients' sensitive personal information — Social Security numbers, bank or card details, or health record details — or recordings of real client conversations. Use first names and general scenarios only in Live Client Mode. If sensitive data is entered despite this notice, contact us to have it deleted.
3. How We Use Your Data
To run the Service: your conversation is sent to our AI provider (Anthropic) to generate the client's responses and your coaching; your history is stored so the app works across devices and so your coach can reference your progress.
To improve training: we analyze Session Recordings — individually for your own coaching history, and in aggregated or de-identified form across users — to improve lessons, objection libraries, and coaching quality; for example, identifying which objections agents most struggle with. This use is part of the license you grant in the Terms & Conditions.
To communicate: service emails and texts about your account; and, only with your separate opt-in consent, marketing messages about Batter's Box by email and text (reply STOP to any text, or unsubscribe from any email, at any time — marketing consent is never a condition of purchase). You can withdraw the marketing opt-in at any time without affecting your access to the Service.
4. Who We Share It With
We do not sell your personal information. We share data only with the vendors that make the Service run: Anthropic (AI processing of conversation content), Supabase (database hosting), Stripe (payments), and Netlify (web hosting) — each under their own security and data-processing terms. Per our arrangement with our AI provider, conversation data sent through the API is not used to train their models [CONFIRM current Anthropic API data-use terms at publication]. We may disclose data if required by law.
5. Your Agency / Upline
[DECISION REQUIRED: if agency owners will see team activity, disclose it here — e.g., “If your subscription is associated with an agency or team program, your agency owner may see your training activity summaries (sessions completed, score trends). They do not see your full transcripts.” Delete if not offered.]
6. Retention & Deletion
We keep your account and session data while your account is active. You may request deletion of your account and associated personal data at any time by emailing support@atbats.app; we will delete it within 30 days, except records we must keep for legal or accounting purposes. De-identified aggregate data may be retained.
7. Security
Data is encrypted in transit (HTTPS) and at rest, access is restricted by role-based controls (each agent can access only their own records), and API credentials are held server-side only. No system is perfectly secure; we will notify affected users of any breach as required by law.
8. Your Rights
Depending on your state, you may have rights to access, correct, delete, or obtain a copy of your personal data (under the privacy laws of your state of residence, where applicable). Exercise them at support@atbats.app. We do not discriminate against users who exercise privacy rights.
9. Children
The Service is for licensed professionals 18 and older; we do not knowingly collect data from minors.
10. Changes & Contact
We will notify users of material changes in-app or by email. Questions: JRG Enterprises, LLC (d/b/a The Gray Agency), [ADDRESS], support@atbats.app.