⚾ BATTER'S BOX

BATTER'S BOX

TERMS & CONDITIONS — DRAFT · Batter's Box · JRG Enterprises, LLC · [Effective Date]

This document is in draft form and under legal review; the current version applies until an updated version is posted here.

1. The Service

Batter's Box is an AI-powered sales-training application operated by JRG Enterprises, LLC (d/b/a The Gray Agency) (“Company,” “we”). It provides simulated role-play conversations, coaching feedback, and training content for licensed insurance professionals. By creating an account, checking the acceptance box, or using the app, you agree to these Terms.

2. Accounts & Eligibility

You must be 18+ and provide accurate information. One account per person; credentials may not be shared. You are responsible for activity under your account. We may suspend accounts that violate these Terms.

3. Subscription, Billing & Cancellation

The Service is billed at $19.95 per month (plus any applicable taxes) through our payment processor, recurring automatically until cancelled. You can cancel anytime via the account portal; access continues through the end of the paid period. [REFUND POLICY: e.g., “Payments are non-refundable” or “Full refund within the first 7 days.”] Prices may change with 30 days' notice.

4. Training Tool — Not Professional Advice

Batter's Box is a practice simulator. AI-generated conversations, coaching, scores, and suggested language are for training purposes only and are not legal, compliance, financial, or insurance advice, and do not represent any carrier's or IMO's approved language. You remain solely responsible for compliance with the laws, regulations, carrier rules, and IMO policies that govern your own sales activity. AI output can be imperfect; use your professional judgment.

5. Acceptable Use

6. Intellectual Property

The app, its software, prompts, scripts, playbooks, coaching frameworks, branding, and content are owned by JRG Enterprises, LLC and protected by copyright and trade-secret law. Your subscription grants a personal, non-transferable, revocable license to use the Service for your own training. No rights transfer to you. Feedback and testimonials you send us may be used in our marketing with your first name and last initial unless you tell us otherwise.

7. Recording Consent & Your Training Data

The Service records your practice sessions. This includes your typed inputs, your voice inputs when you use the microphone features, the resulting transcripts of your practice conversations, and your coaching scores (collectively, “Session Recordings”). By accepting these Terms and using the Service, you consent to the capture, processing, and storage of your Session Recordings.

You grant JRG Enterprises, LLC a perpetual, worldwide, royalty-free license to use, reproduce, analyze, and create derivative works from your Session Recordings for the purposes of: (a) operating and providing the Service to you (including showing you your own history and progress); (b) quality assurance and support; (c) improving and developing the Service, its coaching, lessons, and objection libraries, including in aggregated or de-identified form; and (d) internal research and analytics. We will not use a recording that identifies you in public marketing without your separate permission. This license survives account closure as to de-identified and aggregated uses; identifiable Session Recordings are deleted upon account-deletion request as described in the Privacy Policy.

Submitted objections and shared field content. The Service lets you submit content beyond your practice sessions — for example, an objection a real client raised that you enter for practice (“Submissions”). You grant the Company the same license described above for Submissions, including the right to edit, retitle, anonymize, and republish a Submission within the Service as shared training content available to other users. Submissions are reviewed by the Company before being shared and are published without attribution to you. Do not include in any Submission the name or any identifying details of a client or any other person; you represent that your Submissions do not violate any confidentiality or privacy obligation you owe to anyone. The Company may decline, edit, or remove any Submission at any time.

Team reporting (upline sharing). If you enter an Agency Owner's email address at signup, you direct the Company to share your training activity on the Service — including session counts, drills practiced, and coaching scores — with that Agency Owner in recurring team reports. This sharing is optional and controlled by you: leave the field blank and nothing is shared. You may withdraw or change your Agency Owner designation at any time by contacting support@atbats.app, after which your activity is removed from future team reports.

Call recordings you upload (“Game Film”). The Service lets you upload recordings of your own real sales calls for automated coaching. You are solely responsible for these uploads. By uploading a recording you represent and warrant that: (a) you obtained every consent required by applicable law to record the call, including the client's consent where required; and (b) the recording and upload contain no personal information about a client or any other person, including without limitation home or mailing addresses, phone numbers, Social Security or other government identification numbers, bank account, routing, or payment card numbers, dates of birth, policy or account numbers, or detailed medical or health information. Uploaded audio is transcribed and then permanently deleted; only the transcript and coaching output are retained in your private history. You assume all liability arising from your recordings and uploads, and you agree to indemnify, defend, and hold harmless JRG Enterprises, LLC (d/b/a The Gray Agency), its owners, and its service providers from any claim, loss, or liability arising from a recording you made or content you uploaded, including claims by your clients or third parties.

8. Communications & Marketing Opt-In

Service communications. We send transactional messages needed to operate the Service (account, billing, security, and support messages) to the email address and phone number you provide.

Marketing (optional). With your separate opt-in consent at signup or checkout, we may send you marketing and promotional messages about Batter's Box by email and by text message (SMS). Consent to marketing texts is not a condition of purchase. Message frequency varies; message and data rates may apply; reply STOP to any text to opt out, or use the unsubscribe link in any marketing email. Opting out does not affect your access to the Service.

9. Disclaimers & Limitation of Liability

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID IN THE THREE (3) MONTHS BEFORE THE CLAIM. THE COMPANY IS NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST COMMISSIONS OR LOST BUSINESS.

10. Termination

We may suspend or terminate access for violation of these Terms. Sections 4–9 and 11 survive termination.

11. General

These Terms are governed by the laws of the State of Louisiana, venue in [PARISH], Louisiana. [OPTIONAL: arbitration clause — ask your attorney.] If any provision is unenforceable, the rest remain in effect. We may update these Terms; material changes will be notified in-app or by email, and continued use constitutes acceptance. Contact: support@atbats.app.